Cancellation PolicyYour appointment time is reserved just for you. A late cancellation or missed visit affects both our practitioners and other…
Late Arrival PolicyPlease arrive 5 minutes before or as close to your appointment start time as possible to allow time for any…
Payment & Direct Billing PolicyPayment is due at the time of your appointment. Urban Massage & Wellness is pleased to offer direct billing to…
Refund PolicyServices Rendered Including Manual Therapies, Infrared Sauna, and Red Light Therapy All services are final sale. We do not provide…
Inappropriate Behaviour PolicyOur manual therapies are for relaxation & therapeutic purposes only. There is absolutely no sexual component to treatment whatsoever. Any…
Infrared Sauna*Urban Massage & Wellness does not provide medical advice or treatment. Far Infrared Sauna use may or may not be…
Hot Stone ContraindicationsHot stone or hot/cold stone massage is not suitable for everyone. You must inform your massage therapist if you have…
Fascial Stretch TherapyInformation and Suggestions: *Prior to your stretch, please remove jewelry or watches. Pull long hair back with a clip or…
Myofascial CuppingContraindications: People who are on blood thinners should not experience Myofascial Cupping Massage. If you start taking such medication please…
Pregnancy Massage ContraindicationsMassage therapy during pregnancy has been shown to be beneficial for a number of common complaints such as fatigue, musculoskeletal…
Paediatric Treatment ReleaseAll persons 12 & under are required to have a parent or guardian fill out this form Please check all…
Treatment Consent StatementI understand that services are provided for stress reduction, relaxation, relief from muscular tension and improvement of circulation & energy…
Electronic Transmission Authorization & Benefit ConsentWe direct bill most insurance companies, however, each plan is different and may not allow us to submit a claim…
